Frequently Asked Questions

Below, you will find a few of the questions we are frequently asked. However, if you can’t find the answer to your question below, please give us a call on 0114 236 4719 – we’ll be happy to help!

Q: Is your work guaranteed?
A: As an accredited Worcester Bosch installer, we can offer up to 7 year parts and labour warranty on all Worcester Bosch products. In addition where I have sourced items on your behalf, all are covered by their original purchase guarantee, along with 1 year’s labour warranty from ourselves.

Q: Can you supply the equipment I need and can you buy it for less than me?
A: Boilers and Gas Equipment: Yes. We our Worcester Bosch from trusted suppliers in the Sheffield area. As a frequent purchaser of these products, it is highly like that we can obtain very favourable rates on your behalf.
Bathroom suites: We are approved installers for several bathroom companies in and around the Sheffield area. If you know the exact bathroom you want, it is highly likely that we can source it at an advantageous price on your behalf.

Q: Does the boiler have to go on an outside wall?
A: No. With the advent of power flues, it is quite possible for your boiler to be fitted to an internal wall. However, we would need to visit the property to assess the situation properly.

Q: I’ve heard it takes ages to fill a bath with a combi-boiler, is that true?
A: This could be more to do with your water pressure and flow rates as opposed to your combi boiler. We would need to visit the property to assess the situation correctly.

Q: Do you use dust sheets?
A: We wouldn’t dream of starting work in your home without them.

Q: How long will the job take?
A: We aim to work as quickly and as efficiently as we can. Each project has to be judged on its own merit. We will however give you an estimate of time to completion before we begin any work. And whilst a project is underway in your home, we will always have someone there during the working week to progress the job. Please be aware however, that occasionally our work is held up by external forces. For example, perhaps your bathroom has been replastered and we need to wait for the plaster to dry before we can complete the second fix of your bathroom suite. During these periods, it would not be beneficial to remain on site.

Q: Will you dispose of the rubbish?
A: Yes, of course. If required we will organise a skip to dispose of vast amounts of rubbish.

Q: Do I need to be at home while you work?
A: That is entirely up to you. Once the project has been agreed, there is little a customer can do to assist so if you are happy to leave us to it then that’s fine by us. If however you prefer to be around, we’ll be as quiet as possible!
Q: Can I have a written quote?
A: We insist on it! We provide free, detailed written quotes for all work to be carried out by MPHS.
Q: Can I talk to someone who has had work completed by MPHS?
A: Certainly! Each written quote carries two names of customers that are happy to be contacted by future customers to sanction our work. This is our Rolling Recommendation Scheme that we ask all customers to take part in. Click here to find out more.

Q: I have ‘British Gas Cover’, do I still need it?
A: All Worcester boilers come with a 5 year parts and labour warranty which we happily uphold. In our experience, if we are installing a new boiler and you have it serviced on an annual basis, the cover is perhaps an unnecessary expense. At the end of the day however, you may wish to maintain it for extra peace of mind.
Q: Do you do small jobs?
A: Of course. Leaky tap, dripping radiator, or problems with your overflow. No job is too big or too small.
Q: I work during the week can you come and see me in the evening or at the weekend?
A: Not a problem. The vast majority of our customers work the normal week, so we are quite accustomed to calling during the evening or at weekends.

Q: Do you think you can come today?
A: If you feel you have an emergency, if we can come same day, we will.

Q: Why do you only fit Worcester boilers and equipment?
A: It’s no secret that certain products are cheaper for a reason, and the lack of quality usually shows itself with problems once the item has been fitted. We therefore prefer to fit products that have been rigorously tested for safety and efficiency. After all, we’re sure you don’t want us back every other week to fix irritating niggles on inferior products.

Q: What’s the difference between a Combi Boiler, a Regular Boiler or a System Boiler?
A: With help from Worcester Bosch, we’ve put together some fact sheets to help explain the differences between boiler types. Simply click the boiler type below for an explanation:

  1. Combi Boiler

    combi-boiler

    Combi Boiler

    Here’s an example of a central heating and hot water system layout using a combi boiler.

    A combi boiler is both a high-efficiency water heater and a central heating boiler, combined (hence the name) within one compact unit. Therefore, no separate hot water cylinder is required, offering space saving within the property.

    Further benefits of a combi boiler are significant savings on hot water costs and the fact that hot water is delivered through your taps or shower at mains pressure. So you can enjoy powerful showering* without the need for a pump. Another combi boiler benefit is that it can generally save you money on installation time and costs, since no tank in the roof space means less pipe work and a shorter installation time. A thermostatically-controlled shower safeguards against sudden changes in water temperature.

  2. Regular Boiler

    Project1

    Regular boiler

    To the right, is an example of a central heating and hot water system layout using a regular boiler. Regular boilers heat your central heating system directly and produce hot water for your cylinder.

    If you are replacing an older model of boiler, the chances are that you will have a regular (also known as ‘conventional’) boiler. A typical regular boiler system incorporates a boiler, extended controls, a hot water cylinder which is often fed by a cold water storage cistern located in the loft and a feed and expansion cistern – also located in the loft.

  3. System Boiler

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    System Boiler

    A system boiler heats your central heating system directly and produces hot water for your cylinder.

    An example of a central heating and hot water system layout using a system boiler with a pressurised unvented hot water cylinder is shown to the right. This type of system is also available with an open-vented hot water cylinder, just ask for details.

    A system boiler, just like a regular (conventional) boiler works on the principle of stored hot water. However, a system boiler differs from a regular boiler in two important respects.

    Firstly, many of the major individual components of the heating and hot water system are built into a system boiler, which means that installation is quicker, neater, easier and more efficient.

    Secondly, the hot water is pumped from the system boiler through the heating system to the radiators and hot water cylinder, resulting in a fast response and more economical running costs. In addition, the system boiler removes the need for a feed and expansion cistern.

Q: Are you insured?
A: Yes, of course. We have full public liability insurance.

Q: Can you organise a joiner, plasterer or decorator if needed?
A: Yes, of course. Our numerous years as well respected Sheffield Plumbers have meant that we have lots of contacts. In particular we have agreements with tried, tested and trusted joiners, plasterers, decorators, electrician – you name it. What’s more, we’ll handle the project for you and organise additional trades on site when required.

Q: Would you like a cup of tea?
A: In general, the answer is usually ‘yes please’!